Nothing is paid on this website; these are the rules for returning money paid to us later.
Qualita Estudio Grafico USA works between the designer and the printer: we take the artwork that arrives, check it against what the press needs and send back files that print the way they looked on screen.
Whatever we change on the way is written down and returned with the file, so nobody has to guess why a colour or a margin moved.
Every file is opened the way the press will read it: missing fonts, low-resolution images, wrong page size and absent bleed are flagged before any output is made.
Artwork built in RGB is converted with the profile of the paper and press it is going to, so the proof on your desk and the printed sheet stay close.
You receive a proof to sign off before the job moves on. Nothing goes to plate or to the printer until you have said yes in writing.
Pages are laid out on the sheet with the marks the printer asks for, and the final file leaves in the format their workflow expects.
Each change made to your artwork is listed in a short note, so the designer knows what moved and a reprint starts from the same corrected file.
Last updated: October 2, 2026
This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.
Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.
If we cannot deliver what was agreed, for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.
If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.
Write to contact@proofstampusa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.